 |
How do I make a reservation? |
 |
Enter your accommodation requirements in our search box (use the advanced search
box for more options), then select the hotel you want to stay in from our results
listings and press "Book" next to the chosen hotel. You will be taken to a Room
Selection screen and then to our Secure Reservations Form. On the form, just complete
all the information required.
For more details see our
How To Book section
|
|
|
How long does it take to make a reservation? |
|
|
About 3 minutes |
|
|
Can I make a reservation directly through the hotel? |
|
|
You can, but the prices displayed on our sites are available only through
our service. If you make a reservation with the hotel, you will be charged on average
10% to 40% more. |
|
|
When do you check availability? |
|
|
We check availability when you press the "Search" button: you will get a listing
of Hotels that are available to book and comply with your search criteria: just
press "Book" next to your chosen hotel to make a reservation.
Should you wish to request any Hotel that is not available you can do so by pressing
the "Request" button: you will be put on a waiting list and, should a room become
available, a reservation will be made for you and you will be notified via e-mail.
We may also offer you alternative Hotels with comparable rates and facilities: you
have the right to refuse our choice at no cost to you. Please remember that by combining
"availability check" and "reservation" into one step, we cut on our cost of operations
and thus we can offer you much cheaper prices and save you time. |
|
|
Are taxes, services and breakfast included in your prices? |
|
|
All taxes and services are included. Breakfast is included in most 2/3 star properties
(unless noted otherwise), but 4 star properties usually do not include breakfast. To
see if and what type of breakfast is included just click the button marked "Meal
Info" on each property result. |
|
|
Are your prices by room or by person? |
|
|
All prices in our service are per room, not per person. For example, a price
for a single means a room with one person, for a double means a room with 2 persons,
etc. |
|
|
How do I know my reservation is confirmed? |
|
|
You will get instant on-screen confirmation of your booking (which you can print
if you wish). We will also send you a confirmation e-mail, which will include the
dates of your reservation and the confirmed price. You may also view all your confirmations
in the "My Account" section. |
|
|
How do I make a reservation for someone else? |
|
|
To complete a reservation for someone else, simply type in his or her name instead
of yours for the guest name. Use the company address or a billing address for the
credit card you are using as the address.
|
|
|
Will the property receive my booking immediately? |
|
|
The property will receive confirmation by fax at the same time you receive your confirmation.
Please note that there may be a small delay before the property enters the booking
in their own front office system. |
|
|
What is your cancellation policy? |
|
|
Each property has a different cancellation policy, however the majority is 12 midday
(UK time) 1 day prior to arrival, if cancelled beofre the cancellation deadline
no charges will apply. However, if you cancel your reservation after, your credit
card will be charged for the first unused property night. Please check the properties cancellation
policy at the time of booking. Please note also that you must agree to the cancellation
policy when filling our booking form, when you submit your reservation. |
|
|
Will you confirm my reservation by phone? |
|
|
No. We make confirmations only by e-mail so please make sure that you have provided
us with the correct e-mail address. |
|
|
Do I need a credit card to make a reservation? |
|
|
Yes. We will make a reservation only when you provide valid credit card information.
Remember the credit card information is always treated as confidential and is used
for guarantee purposes only. |
|
|
How can I be sure my credit card information is secure? |
|
|
We understand your concern and have the utmost respect for your privacy and security.
Once you enter the reservation system to book, you will be automatically taken into
a secure booking engine that guarantees as safe transaction. We are very confident
that the 128 bit SSL (Secure Socket Layer) encryption protocol
certified by Comodo. |
|
|
Who debits my card? |
|
|
When you make a booking with our our sites we will request a credit card details
to secure your room reservation. Your credit card details will be passed onto the
property and held by the property as a guarantee only; the only time the credit card will
be charged is in case of non-arrival or cancellation. Your property bill must be fully
settled on your departure from the property directly. |
|
|
Can I pay for the property accommodation by cash instead of credit card? |
|
|
Yes, you can. As full payment is made directly at the property you can change the method
of payment as you wish, however we will still require valid credit card details
to guarantee your reservation. |
|
|
Can my Company be invoiced for my accommodation? |
|
|
As your booking agent we are unable to authorise any credit between you and the
property. However the property will accept company credit card payment with required authorisations
(photocopy of both sides of the card, as well as authorisation letter/fax from the
card holder). Full VAT invoice will be sent by the property upon check out of the guest. |
|
|
Can I book and pay for someone else? |
|
|
You can both make and pay for a reservation as a third party. If you are not present
at the time of transaction you will be required to supply the property with written
authorisation and photocopy of the back and front of your card. |
|
|
Is my personal information kept private? |
|
|
Absolutely. We do not divulge your personal information to anyone except the minimum
necessary to process your booking. For more information, please see our Privacy Policy. |
|
|
How do I cancel or change the reservation I have made? |
|
|
To cancel or amend reservation, please access "My Account" link from the main page
and follow the prompts. Cancellation penalties will depend on when we receive your
cancellation, see each properties cancellation policy for more details. |
|
|
How do I change property? |
|
|
To change properties, access "My Account" link from the main page. Cancel your original
reservation and rebook at the desired property. |
|
|
What ID do I need to check in? |
|
|
You will just need to give the name that you made the booking under and/or a copy
of your confirmation email. |
|
|
Can I extend my stay once I am there? |
|
|
You may be able to extend your stay if you wish. However, this must be done in consultation
with both the property and luxurycityhotels.com, as we have negotiated special rates
with each property. You may not receive the same room rates for an extended stay. |
|
|
Where is my property situated? |
|
|
The full address and contact numbers of the property will be listed on the confirmation
page presented after you have completed your booking. This will also be contained
in a confirmation email, which will be sent simultaneously at the conclusion of
your booking. |
|
|
How can you offer rooms at such discounted prices? |
|
|
Using our connections with hoteliers we know (as we were hoteliers ourselves) paired
with the volume of business we produce, we have negotiated these favourable rates. |
|
|
Do you offer additional discounts for senior citizens, students, airline employees,
etc.? |
|
|
No. You will find that our prices are already heavily discounted; consequently,
we cannot offer any additional discounts, but for long stays we will be able to
get back to you with even better rates. |
|
|
Can I check in earlier than the check in time? |
|
|
We provide you with the time of guaranteed check in on each property information page.
Early check in is subject to availability on the day of arrival and depends on how
many rooms were occupied on the previous night. |
|
|
Can I check out later than check out time? |
|
|
Most of the properties (subject to availability) will allow, usually without charge
extended check out until midday. However most of the properties will charge for any
extended stay past midday, unless otherwise agreed with property reception/front desk. |
|
|
Can I leave my bags at the property? |
|
|
Yes, you can leave your luggage with the reception or in the luggage room until
your room is ready. Most of the properties will extend the same facilities at the check
out, however some of the properties may request a small charge. |
|
|
Can I see pictures of the property and property rooms? |
|
|
Yes, we provide you with pictures for each property advertised on our site on the property
information page. Please be aware that the property room photos are only a depiction
of the type of rooms on offer and may not represent the actual room described. |
|
|
How can I inform the property of my special requests? |
|
|
We cannot guarantee any special requests, however each booking form will provide
you with a special field for any information you wish a property to be aware of. All
you special information will be forwarded to the property on request, not guarantee
basis and the property will do their up most to satisfy your needs. |
|
|
How do I subscribe to our Hot Deals & Special Offers? |
|
|
Subscribing is easy. Just use our "Newsletter" link on the main page and we will
update you regularly on all the best offers. In accordance with our Privacy Policy we will not send you any unsolicited
e-mail or forward your e-mail address on to any third party. |
|
|
More questions? |
|
|
Above are only some of our customers’ frequently asked questions and their answers,
however if you need more information please call us on: +44 (0) 20 8764 8181 or
email us
and we will answer promptly. |